Privacy Policy

This Privacy Policy explains how CabPass ("CabPass", "we", "us") collects and uses personal information through the public website at cabpass.uk. CabPass is a private platform for licensed London Black Cab drivers.

1. Scope of this policy

This policy covers only the CabPass marketing website (cabpass.uk), which is the public front door used for information, trust, onboarding and joining the waiting list. The separate CabPass operational platform — where driver accounts, job posting, wallets, payments and withdrawals take place — is governed by its own terms and privacy notice provided at the point you access it.

2. Information we collect

• Waiting list applications: your name, email address, mobile number, London Black Cab badge number and the job types you specialise in.
• Contact enquiries: your name, email address and the message you send us.
• Technical and analytics data: if you accept analytics cookies, limited usage data (such as pages viewed and general device information) collected to improve the website. See our Cookie Policy.

3. How we use your information

• To review and verify your eligibility as a licensed London Black Cab driver.
• To contact you about your application and to onboard you once your account is approved.
• To respond to your enquiries.
• To send you relevant job information based on the preferences you select (where you have asked us to).
• To maintain the security and performance of the website.

4. Legal bases (UK GDPR)

We rely on your consent (for example, when you submit a form or accept analytics cookies) and our legitimate interests in operating, securing and improving CabPass. You may withdraw consent at any time by contacting us.

5. Cookies and analytics

The website uses essential cookies and, only with your consent, optional analytics. Full details are in our Cookie Policy.

6. Sharing your information

We do not sell your personal information. We share it only with trusted service providers who help us operate the website (such as hosting and analytics providers), and with the CabPass operational platform when you are onboarded. These providers act on our instructions under appropriate safeguards.

7. Data retention

We keep waiting list and enquiry information only as long as necessary for the purposes above, after which it is deleted or anonymised. You can ask us to delete your details at any time.

8. Your rights

Under UK data protection law you have the right to access, correct, delete or restrict the use of your personal information, to object to processing, and to data portability. To exercise any of these rights, contact us using the details below. You also have the right to complain to the Information Commissioner's Office (ICO).

9. Security

We take appropriate technical and organisational measures to protect your information. No method of transmission over the internet is completely secure, but we work to safeguard your data at all times.

10. International transfers

Where information is processed outside the UK by our service providers, we ensure appropriate safeguards are in place as required by UK data protection law.

11. Changes to this policy

We may update this policy from time to time. The "last updated" date above shows when it was last revised.

12. Contact us

For any privacy questions or to exercise your rights, email support@cabpass.uk. Full company contact details are available on request.