Privacy Policy

This Privacy Policy explains how CabPass ("CabPass", "we", "us") collects and uses personal information across cabpass.uk — both the public pages and the driver portal where accounts, jobs, wallets, payments and withdrawals are managed. CabPass is a private platform for licensed London Black Cab drivers.

1. Information we collect

• Applications & accounts: your name, email address, mobile number, and your uploaded TfL London Taxi Driver Licence, which we use to verify eligibility. If you use an invite code, we record which code was used.
• Jobs & handovers: job details you post or unlock. Where you post a job, this includes customer information you enter (name, phone, pickup and destination), which is stored securely and only revealed to a verified driver once the job is unlocked.
• Payments & wallet: records of unlock payments, wallet balances, earnings and withdrawal requests. Card payments are processed by our payment partner (Stripe); we do not store your full card details.
• Contact enquiries: your name, email address and the message you send us.
• Technical & analytics data: if you accept analytics cookies, limited usage data (such as pages viewed and general device information). See our Cookie Policy. We also keep security and audit logs of key actions.
• Notifications: if you enable them, web-push subscription details for your device so we can send job and account alerts.

2. How we use your information

• To verify your eligibility as a licensed London Black Cab driver and to approve, manage and secure your account.
• To operate the platform — posting, unlocking and completing jobs, running the wallet and processing withdrawals.
• To take payments, hold the unlock fee securely, and release earnings.
• To send you job information and account notifications based on your preferences.
• To respond to enquiries, prevent fraud and abuse, and improve the service.

3. Legal bases (UK GDPR)

We rely on contract (to provide the CabPass service to you), consent (for example, analytics cookies and push notifications), legal obligation (such as financial record-keeping), and our legitimate interests in operating, securing and improving CabPass and preventing fraud.

4. Customer information you enter

When you post a job, you provide customer details so another driver can complete it. CabPass keeps these private and only reveals them to a verified driver after the job is unlocked. All drivers must use customer information solely to complete the job and must not retain or share it.

5. Cookies and analytics

We use essential cookies and, only with your consent, optional analytics. Full details are in our Cookie Policy.

6. Sharing your information

We do not sell your personal information. We share it only with trusted service providers who help us operate CabPass — for example hosting, our payment partner (Stripe) and email delivery (Resend) — and where required by law. These providers act on our instructions under appropriate safeguards.

7. Data retention

We keep account, job and financial information for as long as necessary to operate the service and meet our legal obligations, after which it is deleted or anonymised. You can ask us to delete your details, subject to any records we must retain by law.

8. Your rights

Under UK data protection law you have the right to access, correct, delete or restrict the use of your personal information, to object to processing, and to data portability. To exercise any of these rights, contact us using the details below. You also have the right to complain to the Information Commissioner's Office (ICO).

9. Security

We take appropriate technical and organisational measures to protect your information, including secure storage of uploaded licences and restricted administrative access. No method of transmission over the internet is completely secure, but we work to safeguard your data at all times.

10. International transfers

Where information is processed outside the UK by our service providers, we ensure appropriate safeguards are in place as required by UK data protection law.

11. Changes to this policy

We may update this policy from time to time. The "last updated" date above shows when it was last revised.

12. Contact us

For any privacy questions or to exercise your rights, email support@cabpass.uk. Full company contact details are available on request.